Plumbing emergencies never seem to happen at a convenient time. Whether it’s a burst pipe, an overflowing toilet, or a major leak, quick action can make all the difference in minimizing damage to your home. Knowing what to do before a plumber arrives can save you money, stress, and further repairs down the line.

1. Shut Off the Water Supply Immediately

The first step in any plumbing emergency is to stop the flow of water. Locate your home’s main water shut-off valve — usually found near the water meter or where the main line enters your home. Turning it off can prevent flooding and reduce the risk of water damage.

If the problem is isolated, such as a leaking sink or toilet, you may be able to shut off just the valve near that fixture. Acting quickly here keeps a small issue from becoming a big one.

2. Turn Off the Water Heater

If you’ve shut off the main water line, turn off your water heater as well. This prevents damage to the unit and avoids dangerous pressure buildup. For electric water heaters, switch off the breaker. For gas models, turn the thermostat to the “pilot” setting.

This small step can help protect your system while you wait for professional help.

3. Open Drains and Spigots to Relieve Pressure

Once the water supply is off, open any outdoor spigots and indoor faucets to drain the remaining water from your pipes. This helps reduce pressure in the system and directs water away from leaks or breaks inside the home.

Keep a bucket or towels nearby to catch any residual water that may escape.

4. Contain Leaks and Protect Your Property

If water is leaking, use towels, rags, or buckets to soak it up and prevent damage to floors, walls, and furniture. For ceiling leaks, place a bucket underneath and poke a small hole to allow water to drain in a controlled manner rather than pooling and causing the ceiling to collapse.

If possible, move electronics, furniture, and valuables away from the affected area.

5. Avoid Using Chemical Drain Cleaners

When dealing with a clogged drain, resist the temptation to pour in chemical cleaners. These products can damage your pipes, worsen the clog, and create hazardous fumes. Instead, wait for a professional plumber who has the right tools to clear the blockage safely and effectively.

6. Know When to Call a Professional

While it’s good to know basic emergency steps, major plumbing issues should always be handled by a licensed plumber. Persistent leaks, sewer backups, and burst pipes require professional repair to prevent long-term damage.

Keep your plumber’s contact information handy so you can reach them quickly in an emergency.

Stay Calm and Call NC Plumbing Pros

Plumbing emergencies can be stressful, but you don’t have to face them alone. Acting fast and following these steps can help you protect your home until professional help arrives. When you need reliable, prompt plumbing service, call NC Plumbing Pros at (919) 752-4141. Our experienced team is available to restore your plumbing and your peace of mind.